Privacy Policy

PRIVACY POLICY

Effective Date: March 15, 2026

Business Name: CNC.PH Non-specialized Wholesale Trading

Brand: CRANK & COPH

Location: Taguig City, Metro Manila, Philippines

Email: crankncoph@gmail.com

CNC.PH Non-specialized Wholesale Trading, operating under the CRANK & COPH brand (“CRANK & COPH,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with us through our website, online selling channels, social-media accounts, messaging platforms, events, and other services.

This policy is intended to comply with applicable Philippine data-protection laws, including Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and applicable regulations and issuances of the National Privacy Commission (NPC).

1. INFORMATION WE COLLECT

Depending on how you interact with CRANK & COPH, we may collect information that is reasonably necessary for our business and services, including:

Customer and Contact Information

* Name;

* Mobile or telephone number;

* Email address;

* Shipping or delivery address; and

* Billing information, where applicable.

Transaction Information

* Products ordered or inquired about;

* Order and transaction details;

* Proof of payment; and

* Information necessary to process or verify a transaction.

Payments may be made through GCash or bank transfer. Where possible, we do not directly collect or retain confidential banking credentials, passwords, OTPs, or MPINs.

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration and technologies in use, such as:

* IP address;

* Browser and device information;

* Operating system;

* Website activity;

* Cookies and similar technologies; and

* Other technical information necessary for website operation, security, analytics, or fraud prevention.

Event and Community Information

If you participate in an event, promotion, cycling activity, or community engagement activity organized or supported by CRANK & COPH, we may collect information reasonably necessary for registration, coordination, communication, and participation.

We will only collect sensitive personal information when permitted or required under applicable law and when an appropriate lawful basis exists.

2. HOW WE COLLECT INFORMATION

We may collect personal information when you:

* Visit or use our website;

* Submit an inquiry or contact form;

* Place an order;

* Purchase a product;

* Communicate with us through email, Facebook, Instagram, or other messaging channels;

* Request delivery, warranty, return, refund, or customer support;

* Participate in an event or promotion; or

* Voluntarily provide information to us.

3. LEGAL BASIS FOR PROCESSING

We process personal information only when there is a lawful basis to do so.

Depending on the circumstances, this may include:

Contractual Necessity

Processing information necessary to fulfill an order, provide requested services, arrange delivery, process returns or warranties, or otherwise perform a transaction with you.

Legal Obligation

Processing required to comply with applicable laws, regulations, accounting, tax, reporting, or other legal requirements.

Consent

Processing based on your consent, such as receiving certain marketing communications where consent is required.

Legitimate Interests

Processing that is reasonably necessary for legitimate business purposes, such as website security, fraud prevention, customer service, business administration, and improvement of our services, provided that such processing is consistent with applicable law and does not override your rights.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

* Process and fulfill orders;

* Confirm payments;

* Arrange deliveries;

* Respond to inquiries;

* Provide customer service;

* Process returns, refunds, exchanges, and warranty claims;

* Communicate regarding orders and transactions;

* Maintain business and transaction records;

* Comply with tax, accounting, legal, and regulatory requirements;

* Prevent fraud, unauthorized transactions, and misuse of our services;

* Maintain and secure our website and systems;

* Improve our products, services, and customer experience; and

* Send marketing or promotional communications where permitted by law and, where required, with your consent.

5. MARKETING COMMUNICATIONS

Where required, we will obtain appropriate consent before sending marketing communications.

You may request to stop receiving marketing communications at any time by contacting us at:

crankncoph@gmail.com

Stopping marketing communications will not affect our ability to send important transaction-related messages, such as order confirmations, delivery updates, warranty communications, or other necessary service messages.

6. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information.

We may disclose or share information only when reasonably necessary for legitimate business purposes, fulfillment of a transaction, or compliance with law.

This may include sharing relevant information with:

* Payment processors and financial institutions;

* Courier and delivery providers;

* Website, hosting, technology, and service providers;

* Online marketplaces through which an order is placed;

* Suppliers or manufacturers where necessary to process a warranty or product-related concern;

* Event partners when appropriate and with the necessary lawful basis or consent; and

* Government authorities or other parties when required or permitted by applicable law.

We take reasonable steps to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality and data-protection obligations.

7. THIRD-PARTY WEBSITES AND PLATFORMS

Our website or communications may contain links to third-party websites or platforms, including marketplaces, payment services, and social-media platforms.

Once you leave our website or interact directly with a third-party service, your information may be subject to that third party’s own privacy policy and terms.

We encourage customers to review the privacy policies of third-party services they use.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, security, analytics, preferences, and other legitimate purposes.

You may be able to manage cookies through your browser or device settings.

Disabling certain cookies may affect some website functionality.

9. GOOGLE RECAPTCHA AND WEBSITE SECURITY

Our website may use Google reCAPTCHA or similar security technologies to protect forms and services from spam, abuse, and automated activity.

These technologies may collect technical information necessary to determine whether an interaction is legitimate.

The processing of information by third-party services is also subject to their applicable privacy policies and terms.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected;
• Complete and document transactions;
• Provide customer support;
• Process warranty, return, refund, or dispute matters;
• Comply with legal, accounting, tax, and regulatory obligations;
• Protect our legitimate business interests; or
• Resolve disputes and enforce applicable agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal, accounting, tax, and regulatory requirements.

When personal information is no longer reasonably necessary and there is no legal requirement to retain it, we will take reasonable steps to securely dispose of or anonymize it.

11. 
DATA SECURITY


We implement reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

12. RIGHTS OF DATA SUBJECTS

Subject to applicable Philippine law, you may have rights concerning your personal information, including the right to:

• Be informed about the processing of your personal information; 
• Access your personal information; 
• Request correction of inaccurate or incomplete information; 
• Object to certain forms of processing; 
• Withdraw consent where processing is based on consent; 
• Request deletion, blocking, or other appropriate action where legally applicable; 
• Request data portability, where applicable under Philippine law; and 
• Exercise other rights provided under applicable Philippine data-protection laws. 

Requests may be subject to reasonable identity verification and applicable legal limitations.

13.
HOW TO EXERCISE YOUR PRIVACY RIGHTS


To make a privacy-related request or inquiry, contact:

CNC.PH Non-specialized Wholesale Trading

CRANK & COPH

Taguig City, Metro Manila, Philippines

Email: crankncoph@gmail.com

Please provide sufficient information for us to understand and properly address your request.

We will review and respond to requests in accordance with applicable Philippine law.

14. 
PRIVACY COMPLAINTS


If you believe that your personal information has been processed in violation of applicable data-protection laws, you may contact us first so that we can review and attempt to resolve the concern.

You also have the right to contact the National Privacy Commission (NPC) regarding concerns about the processing of your personal information, subject to applicable procedures.

15. CHILDREN’S PRIVACY


Our website and services are intended for general consumers.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

16. 
CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws and regulations.

The updated version will be posted on our website together with the revised effective date.

17. CONTACT US


For questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact:

CNC.PH Non-specialized Wholesale Trading

CRANK & COPH

Taguig City, Metro Manila, Philippines

Email: crankncoph@gmail.com

We value your privacy and will handle privacy-related concerns in good faith and in accordance with applicable Philippine law.