Privacy Policy

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Privacy Policy (Philippines-Specific)

Effective Date: March 15, 2026
Owner: Crank & CoPH (Taguig, Metro Manila, Philippines)

1. Purpose

This Privacy Policy complies with the Philippine Data Privacy Act of 2012 and aims to protect both our customers and Crank & CoPH from misuse of personal information and unfounded complaints.

2. Information We Collect

We collect only the information necessary to provide our services:

• Name, contact details, shipping/billing address.
• Payment details (processed securely via GCash, bank transfer, or credit card providers).
• Technical data (IP address, browser type, cookies).
• Event participation and community engagement details.

We do not collect sensitive personal information unless required by law or with explicit consent.

3. Legal Basis for Processing

We process personal data only when:

• Necessary to fulfill a contract (e.g., product purchase).
• Required by law (e.g., tax compliance).
• Based on your consent (e.g., marketing updates).

4. Use of Information

Your information is used to:

• Process orders and payments.
• Deliver products and services.
• Provide customer support.
• Comply with legal and regulatory requirements.
• Send updates and promotions (with your consent).

5. Data Sharing

We do not sell personal data. We share information only with:

• Authorized service providers (payment processors, couriers).
• Government agencies when legally required.
• Event partners, with prior consent.

6. Data Retention

We retain data only as long as necessary for business, legal, and tax purposes.

7. Security Measures

We implement organizational, physical, and technical safeguards to protect data against unauthorized access, alteration, or misuse.

8. Rights of Data Subjects

Under Philippine law, you have the right to:

• Access and correct your personal data.
• Withdraw consent for marketing.
• File a complaint with the National Privacy Commission (NPC) if you believe your rights are violated.

9. Protection Against Malicious Complaints

Crank & CoPH reserves the right to:

• Reject complaints that are unfounded, malicious, or intended solely to damage our reputation.
• Provide evidence of compliance with the Data Privacy Act of 2012 to protect the business and its officers.
• Pursue legal remedies against individuals or organizations filing baseless claims.

10. Updates to This Policy

We may update this Privacy Policy to remain compliant with Philippine law. Updates will be posted on our website with the effective date.

11. Contact Information

For privacy concerns, contact:
Crank & CoPH
Email: crankncoph@gmail.com
Address: Taguig, Metro Manila, Philippines