Effective Date: October 11, 2026
Business Name: CNC.PH Non-specialized Wholesale Trading
Brand: CRANK & COPH
Location: Taguig City, Metro Manila, Philippines
Email: crankncoph@gmail.com
Phone/SMS: 0956 946 0237
These Terms and Conditions (“Terms”) govern your use of the CRANK & COPH website and your purchase of products and services from CNC.PH Non-specialized Wholesale Trading, operating under the CRANK & COPH brand (“CRANK & COPH,” “we,” “us,” or “our”).
By accessing our website, submitting an inquiry, placing an order, or purchasing from us, you acknowledge that you have read and understood these Terms and the policies referenced below.
Nothing in these Terms is intended to remove, restrict, or waive any consumer right or remedy that cannot legally be waived under Philippine law.
1. Online Business
CRANK & COPH operates primarily online. We do not maintain a public retail store or walk-in showroom unless specifically stated otherwise. Orders may be fulfilled from a designated fulfillment location through courier pickup, delivery, meet-up, or another agreed method. A fulfillment location is not necessarily open to customer walk-ins.
2. Products and Product Information
We make reasonable efforts to keep product descriptions, photographs, specifications, prices, sizes, colors, availability, and compatibility information accurate and current. Photographs may vary because of lighting, packaging, or screen settings. Manufacturers may change specifications, packaging, graphics, or colors. Availability can change before order confirmation, and some products may be offered for pre-order. Customers may contact us before purchase with product or compatibility questions.
3. Prices
Prices are in Philippine Pesos (PHP), unless stated otherwise. Prices may change before an order is confirmed. Once an order has been confirmed and required payment received, we will generally honor the agreed price, subject to genuine listing or pricing errors. If an apparent error occurs, we will contact the customer to clarify before fulfillment.
4. Orders and Order Confirmation
Orders are subject to availability and confirmation. An inquiry, message, cart submission, or order request alone does not constitute acceptance. An order is confirmed when we confirm the product, price, availability, and order details and receive the required payment or deposit, as applicable.
We may decline or cancel an order if a product is unavailable or discontinued; there is a genuine pricing or listing error; payment cannot be verified; the transaction reasonably appears fraudulent or unauthorized; fulfillment is not reasonably possible; or circumstances outside our reasonable control prevent fulfillment. If payment has been received and a refund is due, it will be handled under Section 11 and applicable law.
5. Payment Methods and Payment Processing
CRANK & Co.PH accepts payments through the following methods, subject to availability and successful processing at checkout:
Payments made through our online store may be processed through PayMongo or another payment provider expressly made available at checkout. The payment options displayed during checkout determine which methods are available for a particular transaction.
5.1 Payment Prices and Processing Fees
The prices displayed on our website are in Philippine Pesos (PHP), unless otherwise stated. Any applicable delivery charges or other customer-payable charges will be disclosed before the customer completes the order.
CRANK & Co.PH may incur payment processing fees and related service charges from its payment provider. These are business operating expenses and will not be separately charged to customers unless the charge is lawful, permitted under the applicable payment provider and payment network rules, and clearly disclosed before the customer confirms the transaction.
Customers are not required to pay an undisclosed processing fee or surcharge.
5.2 Payment Confirmation and Order Processing
An order is considered paid once the payment provider confirms successful payment and the transaction has been verified where reasonably necessary.
Customers should retain their payment confirmation or transaction reference until their order has been fulfilled.
An order may remain pending while payment is being processed or verified. We may request reasonable information to investigate a pending, duplicated, reversed, or potentially unauthorized transaction. We will provide appropriate updates when additional verification affects order processing.
5.3 Payment Security
Customers should complete payments only through the payment methods displayed on our official website or communicated through our verified business channels.
CRANK & Co.PH will never ask customers to disclose their passwords, one-time passwords (OTPs), MPINs, or online banking credentials through messages or customer support communications.
5.4 Failed, Duplicate, or Disputed Payments
If a payment is deducted from a customer's account but the order is not confirmed, or if a duplicate or incorrect transaction occurs, the customer should contact us through our official channels and provide the transaction reference and available proof of payment.
We will reasonably assist in verifying the transaction and coordinating with the relevant payment provider. Any refund, reversal, or correction will be handled under our Returns, Refunds & Cancellation Policy, the applicable provider's procedures, and Philippine law.
Nothing in this section removes any refund right or remedy available to a customer under applicable law.
5.5 Invoices and Transaction Records
CRANK & COPH will issue the applicable paper or electronic invoice or receipt in accordance with Philippine tax and e-commerce laws. The timing and form of issuance will follow the requirements applicable to the transaction and the business's tax registration.
Customers may be asked to provide the information reasonably necessary to prepare an invoice. A customer's failure to request an invoice does not remove any obligation to issue one when required by law.
6. Pre-Orders
Pre-orders may require a deposit (“DP”) to reserve the product. Before payment, we will disclose the applicable deposit and cancellation terms. Because we may commit funds to a supplier for a pre-order, cancellation terms will be applied as disclosed, subject to applicable law and any refund rights that cannot be waived. The balance is generally due before delivery, pickup, or release after the item arrives.
Arrival dates are estimates and may be affected by supplier availability, manufacturing, international shipping, customs, logistics, or other circumstances outside our reasonable control. Pre-order cancellations and refunds are governed by Section 11.
7. Shipping and Fulfillment
Fulfillment may use a customer-selected courier, Lalamove or similar service, another third-party courier, meet-up, or another method agreed by the parties. Applicable delivery charges will be communicated before fulfillment where reasonably possible. Where a customer independently selects or arranges a courier, that courier’s operating terms also apply. We will provide reasonable assistance with delivery concerns. Nothing in this section limits any responsibility or remedy that applies to us under Philippine law.
For orders placed through our online store, the displayed delivery option may be labeled “Customer-Arranged Courier.” A ₱0 delivery fee at checkout means that CRANK & COPH does not collect a courier fee through the online store. It does not mean that courier service is free. Unless otherwise stated, the customer is responsible for arranging and paying the chosen courier directly. Pickup details will be provided once the order is confirmed and ready for collection.
7.1 Online Store Shipping and Customer-Arranged Courier
For orders placed through the CRANK & COPH online store, the available delivery option may be displayed as “Customer-Arranged Courier.” A ₱0 delivery fee shown at checkout means that CRANK & COPH does not collect a courier fee through the online store. It does not mean that courier service is free.
For Metro Manila orders, customers may arrange their preferred courier after placing an order. CRANK & COPH will provide the necessary pickup details once the order has been confirmed and is ready for collection, normally within 1 business day.
The customer is responsible for booking and paying the chosen courier directly, unless otherwise agreed in writing.
For orders outside Metro Manila/NCR, customers may contact CRANK & COPH through our official Facebook Page or Viber Business account to discuss available shipping arrangements, including LBC COD/COP where available and subject to applicable courier terms and restrictions.
The fulfillment address used for order preparation and courier collection is not a physical retail storefront and does not accept walk-in customers or unscheduled customer visits.
Where a customer independently selects or arranges a third-party courier, the courier's applicable terms and conditions also apply. Nothing in this section limits any consumer right or remedy that cannot legally be waived under Philippine law.
8. Delivery Delays
Delivery estimates are not guaranteed unless expressly stated. Delays may result from traffic, weather, holidays, courier capacity, operational disruptions, inaccurate delivery information, supplier delays, customs, or other events beyond our reasonable control. We will provide an appropriate update when we become aware of a material fulfillment delay.
9. Customer Responsibilities
Customers must provide accurate information needed to process an order, including name, contact details, delivery address, requested product or variant, and other reasonably necessary information. Customers are expected to use our website lawfully, provide truthful information, avoid fraudulent or unauthorized transactions, avoid interfering with our systems, and communicate respectfully with staff.
We may restrict or refuse service where reasonably necessary because of fraud, abuse, unlawful conduct, security concerns, or repeated misuse, subject to applicable law and any rights arising from an existing transaction.
10. Product Compatibility
Customers should review product specifications and compatibility before installation, particularly for bicycle frames, drivetrains, wheels, tires, electronic components, lighting systems, and other cycling equipment.
Customers may contact us before purchasing if they need assistance with compatibility.
For complex technical questions, customers should also consult the manufacturer's specifications or a qualified bicycle mechanic.
Incorrect installation, misuse, unauthorized modification, or use outside the manufacturer's stated requirements may affect product performance or applicable warranty coverage where the relevant terms and law permit.
However, this section does not exclude a remedy for a product that materially fails to conform to its description or applicable law.
11. Returns, Refunds, Exchanges, and Cancellations
Returns, refunds, exchanges, and cancellations are governed by our separate Returns, Refunds & Cancellation Policy, which forms part of these Terms.
The separate policy should be read together with the product listing, order confirmation, any applicable written warranty, and these Terms.
We do not apply a blanket “no return, no exchange” rule to defective or non-conforming goods where Philippine law provides a remedy.
11.1. Defective, damaged, incorrect, or non-conforming products
If a product is defective, damaged, incorrect, incomplete, or materially different from its description, contact us through our official channels.
We will assess the concern and provide the remedy required by applicable law or the applicable express warranty.
Depending on the circumstances, the available remedy may include repair, replacement, refund, price adjustment, or another legally available remedy.
11.2. Change-of-mind requests
A change of mind, personal preference, or incompatibility that was accurately disclosed is not automatically a legal defect.
Any voluntary return or exchange for these reasons will be subject to the applicable Returns, Refunds & Cancellation Policy, including any reasonable conditions disclosed before the transaction.
These voluntary conditions do not restrict remedies required by law.
11.3. Cancellations and refunds
Cancellation requests should be submitted promptly through our official business channels.
The treatment of a cancellation depends on the order's status, whether the product has been dispatched or specially ordered, the disclosed pre-order terms, the reason for cancellation, and applicable law.
If a refund is due, we will explain the applicable process and coordinate the refund through the original payment method or another lawful method agreed with the customer.
Refund processing may depend on the payment provider or financial institution. We will provide reasonable assistance with the process.
11.4. No waiver of statutory rights
Nothing in these Terms or the separate policy limits a customer's non-waivable rights under Philippine law.
If a provision conflicts with a mandatory legal requirement, the legal requirement will prevail.
12. Warranty Policy
12.1. Applicable warranties
Products sold by CRANK & COPH may carry a written warranty from a manufacturer, authorized distributor, importer, or supplier.
The coverage, duration, eligibility, exclusions, and procedures for a third-party warranty depend on the applicable written warranty.
Where CRANK & COPH expressly provides its own written warranty, the terms of that warranty will apply.
Third-party warranties are separate from any statutory rights or remedies that apply under Philippine law.
12.2. Products sourced through local distribution channels
CRANK & COPH sources products through local distribution channels, including authorized distributors, importers, suppliers, and other legitimate commercial sources.
Where applicable, warranty claims will generally be coordinated through the relevant local distributor, importer, supplier, or other warranty channel designated by the manufacturer.
We do not represent ourselves as the manufacturer or as an independent warranty provider for a third-party product unless expressly stated otherwise in writing.
This does not remove any responsibility that applies directly to CRANK & COPH under Philippine law.
12.3. Warranty assistance
If a customer reports a product concern that may be covered by warranty, we will reasonably assist in coordinating the claim with the appropriate warranty provider.
Our assistance may include:
We do not guarantee approval of a third-party warranty claim where the decision rests with the applicable warranty provider.
12.4. Warranty assessment and remedies
The applicable warranty provider will assess claims submitted under its warranty terms.
Depending on the warranty, available remedies may include repair, replacement, or another specified remedy.
A third-party warranty provider's decision does not automatically resolve a separate statutory claim that a customer may have against CRANK & COPH.
Where Philippine law requires CRANK & COPH to provide a remedy, nothing in this section excludes that obligation.
12.5. Information supporting a warranty claim
Customers requesting warranty assistance should provide the following information where available:
We may request additional information reasonably necessary to investigate the claim or satisfy the applicable warranty provider's legitimate requirements.
Photographs and videos can help establish the condition of a product. However, failure to provide a particular photograph, video, or document will not automatically defeat a statutory right where other evidence is available or the requirement would be unlawful.
12.6. Inspection and technical assessment
Customers should contact us before sending a product for warranty assessment so we can provide the appropriate instructions.
Where necessary, we may coordinate a technical assessment with the manufacturer, authorized distributor, importer, or supplier.
The assessment may consider the product's condition, installation, use, maintenance, impact, water exposure, unauthorized repair, modification, disassembly, and other relevant circumstances.
Any applicable warranty exclusion must be consistent with the written warranty and Philippine law.
12.7. Unauthorized repair or modification
Unauthorized repair, disassembly, alteration, or modification may affect third-party warranty coverage where the applicable written warranty permits that exclusion.
If the alteration or resulting damage caused or contributed to the claimed failure, this may affect coverage for that failure.
Such circumstances will be assessed in accordance with the applicable warranty and Philippine law.
12.8. Warranty processing time
We will provide reasonable assistance and status updates while a warranty assessment is pending.
Processing times may depend on technical assessment, replacement-part availability, supplier coordination, or circumstances outside our reasonable control.
Any deadline, obligation, or remedy required by Philippine law remains applicable.
12.9. Non-waivable rights
Nothing in this Warranty Policy excludes, restricts, or waives any consumer right, warranty, remedy, or obligation that cannot legally be excluded or waived under Philippine law.
13. Inspection Upon Receipt
Customers are encouraged to inspect orders as soon as reasonably possible. If an item appears damaged, incorrect, incomplete, or defective, contact us promptly with photographs or video of the product, packaging, and shipping label where relevant. Retain the product and packaging while the concern is evaluated where reasonably possible. Prompt notice helps us investigate but does not shorten any period or remove any remedy provided by law.
14. Customer Complaints and Redress
We aim to handle concerns fairly and in good faith. Submit a complaint through the official channels in Section 24 with your name, order or purchase details, a description of the concern, and relevant supporting materials. We may request reasonably necessary information to verify the transaction and evaluate the issue, while considering alternative evidence where appropriate.
We will acknowledge complaints within a reasonable time, investigate the facts, and communicate our decision and next steps. Depending on the circumstances and applicable law, resolution may include repair, replacement, refund, exchange, warranty assistance, delivery assistance, or another appropriate remedy. Customers retain the right to contact the appropriate government agency or forum, including DTI where it has jurisdiction.
15. Intellectual Property
The CRANK & COPH name, logo, original photographs, original written content, graphics, website design, and other original materials created by or for CRANK & COPH may not be copied, reproduced, modified, distributed, or used commercially without prior written permission, except as permitted by law. Third-party trademarks, logos, product photographs, descriptions, and manufacturer materials remain the property of their respective owners. Use of such materials does not transfer ownership to CRANK & COPH.
16. Website Use and Security
You agree not to attempt unauthorized access to our website or systems; introduce malware or harmful software; interfere with website operation; use automated methods to improperly access or extract information; submit fraudulent information; or use the website unlawfully. We may temporarily suspend website access for maintenance, security, technical issues, or other legitimate operational reasons.
17. Third-Party Services and Links
Our website or communications may use or link to third-party payment providers, couriers, marketplaces, social-media platforms, and other external services. Those services operate under their own terms and policies. This does not exclude any responsibility of CRANK & COPH that cannot legally be excluded.
18. Limitation of Liability
We make reasonable efforts to maintain accurate product information and reliable website operations.
For products covered by a manufacturer, authorized distributor, importer, or supplier warranty, CRANK & COPH's role is to assist and facilitate the applicable warranty claim through the appropriate warranty channel.
The determination of warranty coverage, technical assessment, repair, replacement, or other third-party warranty remedy remains with the applicable manufacturer, authorized distributor, importer, or supplier, subject to applicable Philippine law.
CRANK & COPH does not guarantee approval of a third-party warranty claim or a particular warranty remedy where such determination rests with the applicable warranty provider.
To the maximum extent permitted by law, CRANK & COPH is not responsible for temporary website unavailability, technical interruptions, third-party service interruptions, or events beyond our reasonable control.
Nothing in these Terms excludes or limits any liability, warranty obligation, consumer remedy, or other right that cannot legally be excluded or limited under Philippine law.
19. Events beyond reasonable control
We will make reasonable efforts to fulfill confirmed orders and communicate material delays.
Performance may be delayed or prevented by events beyond our reasonable control, including natural disasters, severe weather, government restrictions, major transportation disruptions, supplier interruptions, and international shipping disruptions.
We will take reasonable steps to communicate material effects on fulfillment and resume performance when practicable.
This section does not excuse obligations or remedies that remain applicable under consumer-protection law.
20. PRIVACY AND PERSONAL INFORMATION
Personal information collected through our website and business operations will be handled in accordance with our Privacy Policy and applicable Philippine data protection laws.
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
We may process information reasonably necessary to confirm orders, verify payments, arrange fulfillment, provide customer support, handle returns and warranty claims, comply with legal obligations, and protect our legitimate business interests where permitted by law.
Where necessary, relevant information may be shared with payment providers, couriers, fulfillment partners, suppliers, or authorities for legitimate and lawful purposes.
Customers may exercise their applicable data privacy rights through the contact channel identified in our Privacy Policy.
21. ACCOUNT AND SERVICE RESTRICTIONS
Where accounts or customer profiles are provided, we may suspend or restrict access where reasonably necessary because of fraud, unauthorized activity, unlawful conduct, serious abuse, security concerns, or material violations of these Terms.
Where appropriate, we will communicate the reason for a restriction.
Any restriction will remain subject to applicable law and will not remove rights or remedies arising from an existing transaction.
22. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Republic of the Philippines.
Customers are encouraged to raise concerns with CRANK & COPH first so we can investigate and attempt a fair resolution.
Where the Internet Transactions Act or another applicable law requires the use of an internal complaint mechanism, the relevant legal requirements will apply.
Nothing in these Terms prevents a party from seeking relief from the appropriate court, government agency, or other lawful dispute-resolution forum.
These Terms do not impose an additional mandatory dispute-resolution requirement beyond what applicable law permits.
23. AMENDMENTS AND SEVERABILITY
We may update these Terms to reflect changes in our business, products, services, policies, technology, or applicable law.
The latest version and its effective date will be published on our website.
Changes will not retroactively remove rights or remedies that have already accrued under applicable law or an existing transaction.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
24. Contact Information
For questions, concerns, complaints, or inquiries about these Terms, contact:
CNC.PH Non-specialized Wholesale Trading
CRANK & COPH
Taguig City, Metro Manila, Philippines
Email:crankncoph@gmail.com
Phone/SMS:0956 946 0237
Facebook: CRANK N COPH
Website:https://crankncoph.com
CRANK & COPH
Operated by CNC.PH Non-specialized Wholesale Trading
Taguig City, Metro Manila, Philippines
📞 0956 946 0237
Customer Care
Terms & Conditions · Privacy Policy · Warranty Policy · Returns, Refunds & Cancellation · Shipping & Delivery · Customer Complaint & Redress
Payment Methods
GCash · Bank Transfer · Secure Online Payments
Available payment options are displayed at checkout or confirmed through our official business channels.
© 2026 CNC.PH Non-specialized Wholesale Trading. All rights reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.